FAQS

Frequently Asked Questions (FAQ)

1. How do I place an order on 4Birds.store?

To place an order on our website, please follow these steps:

  • Select the desired item and add it to your cart, indicating the quantity you wish to purchase.
  • Proceed to the cart and ensure that all selected items are listed correctly.
  • Click on the "Checkout" button and fill in the required information, such as shipping address, contact details, and preferred payment method.
  • Review the entered information and click the "Confirm Order" button.
  • You will receive an order confirmation to the email address you provided.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit card payments: We accept major payment systems such as Visa, MasterCard, American Express, and others.
  • Payment through online payment systems: You can use payment systems like PayPal, Apple Pay.
  • Cash on delivery: Cash payment option is available only for certain regions and self-pickup orders.

3. How does shipping work, and how long does it take?

We offer the following shipping options:

  • Courier delivery: Your order will be delivered directly to your specified address. The delivery time depends on your location and the chosen shipping method. Typically, delivery takes between 2 to 7 business days.
  • Self-pickup: You can collect your order personally from our store at the designated address. We will notify you when your order is ready for pickup.

4. How can I track my order?

Once your order is shipped, we will provide you with a tracking number that you can use on the shipping company's website to track the status of your package. You will also receive an email notification with shipping details.

5. What should I do if I receive a damaged item or an order that doesn't match the description?

We guarantee the quality of our products and strive to satisfy every customer. If you receive a damaged item or an order that doesn't match the description, please contact our customer support within 30 days of receiving the order. We will provide you with instructions for returning the product and resolve the situation promptly.

6. How can I contact your customer support?

You can contact our customer support by filling out the contact form on our website, sending an email to the provided address, or calling the designated phone number. We are always ready to assist you with any questions or issues related to your order.

If you have any other questions not covered in this section, please feel free to reach out to us, and we will be happy to assist you.